Question 1

What's included in the treatment package?

Accepted Answer

Our comprehensive treatment packages typically include hospital accommodation, surgical procedures when required, all doctor consultation fees, diagnostic tests (related to your medical condition), medications and translators. Some packages may also include accommodation assistance and local transportation options.

Question 2

Are flight tickets included?

Accepted Answer

While airfare isn't included in our treatment packages, we have established relationships with travel partners who can help you secure flights at competitive rates. Our team can facilitate this process for your convenience.

Question 3

How experienced are the doctors?

Accepted Answer

We maintain strict criteria for doctor selection, partnering only with highly qualified specialists from world-class medical institutions. These are typically senior physicians with extensive experience in their respective fields and strong track records of successful outcomes.

Question 4

How reputable are the hospitals?

Accepted Answer

We exclusively partner with JCI-accredited hospitals and leading private medical centers that meet international quality standards. Our network includes prestigious institutions known for their advanced technology, excellent patient care, and outstanding treatment results.

Question 5

Is this service trustworthy?

Accepted Answer

We take pride in our transparent, ethical approach to medical tourism. All our partner hospitals and doctors are thoroughly vetted, and there are no hidden fees. Many satisfied patients have shared their positive experiences through testimonials and reviews that you can check

Question 6

Will there be extra costs beyond the initial quote?

Accepted Answer

Our quotes are comprehensive and final, covering all anticipated treatment expenses. Additional costs would only apply in rare cases where unexpected complications arise during treatment, and any such situations would be clearly communicated and approved in advance.

Question 7

How long is the hospital stay?

Accepted Answer

The duration of hospitalization varies depending on the specific treatment and individual recovery progress. Most patients require 3 to 7 days in hospital, with some complex procedures potentially needing longer recovery periods under medical supervision.

Question 8

How do I get a medical visa?

Accepted Answer

We simplify the visa process by providing all necessary hospital invitation letters and supporting documents. Most medical visas can be obtained electronically within about one week, though processing times may vary slightly by country.

Question 9

Do I need to visit an embassy?

Accepted Answer

Requirements differ by nationality. Our team will guide you through the specific steps needed for your situation, whether that involves embassy visits or can be completed entirely online through e-visa systems.

Question 10

What payment methods are accepted?

Accepted Answer

We offer multiple secure payment options, including bank transfers, credit card payments, Western Union and PayPal. Payments can be made either through our secure platform or directly to the hospital, with processing typically completed within 3 to 5 business days.

Question 11

What documents should I bring?

Accepted Answer

Please bring all relevant medical records including test results, imaging studies, current prescriptions, plus standard travel documents like your passport and visa. Having complete medical documentation helps ensure continuity of care.

Question 12

Who picks me up from the airport?

Accepted Answer

We arrange private, comfortable transportation from the airport to your accommodation with our trusted local partners. This service is designed to make your arrival as smooth and stress-free as possible.

Question 13

What's the accommodation cost?

Accepted Answer

We offer a range of lodging options to suit different budgets, all conveniently located near your treatment hospital. Our team can recommend comfortable hotels or guesthouses that have been vetted for quality and safety.

Question 14

Can I fly back immediately after surgery?

Accepted Answer

For your safety and optimal recovery, you'll need to remain under medical supervision until your doctor issues a fit-to-fly certificate. This typically occurs about one week post-operation, depending on the procedure and your recovery progress.

Question 15

How are follow-ups handled?

Accepted Answer

We facilitate convenient virtual follow-up consultations so you can receive ongoing medical guidance without needing to travel again. In-person follow-ups are only required in specific cases where the doctor determines they're medically necessary.

Question 16

Can medicines be couriered to my home country?

Accepted Answer

Yes, we can arrange for prescribed medications to be safely delivered to your home address when recommended by your treating physician and in compliance with international shipping regulations.